Siddha E-Clinic began with a simple belief: healthcare should be easy to access, personal, and always within reach.
In 2020, what started as a small digital practice introduced a new way for patients to connect with their doctor. For the first time, a consultation could begin from the comfort of home. There was no travel or waiting, only a conversation that allowed patients to be heard, understood, and guided with care.
Over time, this approach grew steadily. More than 2,000 patients from different places were supported, each with their own concerns and health journeys. What remained constant throughout was the experience of being listened to with attention and receiving clear, thoughtful guidance.
As the practice evolved, so did the way care was delivered. Secure video consultations, simple appointment booking, digital prescriptions, and structured follow-ups made the process smooth and reassuring. When needed, support extended beyond consultation to ensure medicines were delivered safely and conveniently.
But something beautiful happened along the way. Patients began to ask for something more - the comfort of sitting across the doctor, the reassurance of presence, the connection that goes beyond a screen. That is when Siddha E-Clinic naturally evolved into a space that offers both.
Today, Siddha E-Clinic offers patients the choice of how they wish to connect, while ensuring that the quality of care remains consistent in every interaction. At its core, it remains committed to thoughtful listening, genuine care, and guiding each person towards better health with clarity and trust.
Siddha E-Clinic is currently one of the fastest-growing providers of Siddha-based alternative care, serving patients not only in Coimbatore, Tamil Nadu, but across multiple regions beyond geographical boundaries.
Siddha E-Clinic is an alternative care clinic that brings together traditional healing wisdom and modern technology. It offers healthcare through a hybrid model, combining both online and in-person consultations to ensure care is accessible, flexible, and convenient for every patient.
Background
Every individual’s wellness journey is unique. Dr. Thangarathi carefully assesses each concern to determine whether an online consultation is appropriate or if an in-person visit would offer the most effective care.
With the same attention, compassion, and commitment to quality, she ensures every patient’s well-being remains the highest priority.
Identification
Trust and transparency are at the heart of every consultation. To ensure safe and responsible care, basic information such as a patient’s name, age, contact details, and other relevant particulars may be collected to maintain accurate records and provide personalised guidance.
Patients can also be assured of Dr. Thangarathi’s professional authenticity, with her State Siddha Council registration number clearly displayed on prescriptions, the website, electronic communications, and patient receipts. This commitment to openness helps foster a relationship built on trust, confidence, and ethical care.
Patient Consent
Patient consent is an integral part of every teleconsultation, ensuring care is delivered with transparency and mutual understanding. When a patient initiates a consultation, consent is considered implied, while consent is obtained before any teleconsultation recommended or scheduled by Dr. Thangarathi.
For clarity and record-keeping, consent may be documented through email, text messages, audio or video messages, or verbally during a phone or video consultation. This approach helps maintain a safe, respectful, and trustworthy environment, keeping patients informed and comfortable throughout their care journey.
Mode of Tele Medicine
Dr. Thangarathi offers consultations through three primary modes of communication: video, audio, and text-based interactions, which may include chat, images, messaging, email where applicable. The choice of communication mode is guided by the nature of the concern and what is most appropriate for the situation.
Using her clinical judgment and experience, the doctor selects the most suitable technology to ensure an accurate understanding of the patient’s condition and to provide safe, effective, and personalised care.
Patient evaluation
The doctor ensures sufficient medical information is gathered about each patient’s condition before making any professional judgment. If a physical examination is required for appropriate care, the consultation will be paused until an in-person evaluation can be arranged.
All patient records, including case history, investigation reports, images, and other relevant medical details, are securely maintained as part of continuous and responsible care. This supports accuracy, continuity, and a well-informed approach to treatment at all times.
First or follow-up
A First Consultation applies when a patient is seeing the doctor for the first time, when more than six months have passed since the last consultation, or when the patient seeks care for a new health concern.
A Follow-up Consultation applies when a patient revisits the same doctor within six months of an in-person consultation for the same condition, ensuring continuity of care and consistent, ongoing management.
Digital records
The doctor maintains comprehensive records of all telemedicine interactions, including phone logs, emails, chat or text exchanges, and video consultation details where applicable.
All patient-related information, such as medical records, reports, images, diagnostic data, and other materials used during consultation - is securely preserved in both digital and physical formats as needed.
Where prescriptions are issued, a copy is retained in accordance with the same standards followed for in-person consultations. This ensures continuity of care, accountability, and safe, well-documented patient management.
Prescription
The doctor prescribes medicines via telemedicine only after carefully reviewing sufficient and relevant information about the patient’s medical condition. Any prescription is made solely in the best interest of the patient’s health and well-being.
The decision to prescribe medication through teleconsultation remains at the doctor’s professional discretion, ensuring that safety, appropriateness, and clinical judgment are always prioritised.
Emergency situation:
In any emergency situation, the primary priority is to ensure that the patient receives in-person medical care at the earliest possible time. While waiting for immediate care, timely guidance, counselling, and essential first aid advice may play a vital role in supporting the patient.
Based on her professional judgment, the doctor may provide first aid guidance, offer necessary counselling, and facilitate referral to other qualified doctors or healthcare services when appropriate.
In all emergency cases, patients are strongly advised to seek prompt in-person consultation with a suitable registered medical practitioner to ensure the safest and most effective care.
Technology infrastructure used for Siddha E-Clinic:
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Telemedicine platform built on robust IT infrastructure on a high availability mode to support 24*7 basis
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Network connectivity established using high speed broadband
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Video consultation using high quality application
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On-line appointment scheduling through user-friendly scheduler application
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Telemedicine services delivery available on both browser based and Mobile ( Android only )
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Online payment facilitated through completely secured payment gateway
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Digital prescription